Terms of use

Owner and operator of this website is the company “Pharmacy Natalia Pappa L.P.”. The company’s headquarters are located in: Christou Patsi 7, 45332, Ioannina.

  1. Introduction

For any question, query or clarification about the terms and conditions of this contract or for your comments and complaints regarding our website, please contact us at Christou Patsi 7, 45332, Ioannina or call us at 2651068660.

Before using this website and the providing services, all users/visitors are requested to read carefully and conform to the following terms and conditions regarding the use of the e-shop and its websites, which binds all its visitors and users. These terms are being automatically approved by the user/visitor, after choosing to register. The use of the e-shop and its services, presumes unconditional approval/acceptance of these terms by the users/visitors. In case a user/visitor disagrees with these terms, he is kindly asked not to use this website. has the right, without any notice, to revise, modify or cancel an order unilaterally according to its judgment, updating of course, at the same time the present text for any change and addition to it. It also maintains the right to enact more specific terms of use, who are regarded as one with these general terms of use, but in case of conflict between them, specific terms of use prevail. Any invalidity of these terms does not make the rest of them invalid. Not wielding rights under these terms does not imply resignation of those rights, nor wield implied repeal of the Term. shall not be accountable for infringement caused by reasons of force majeure, such as earthquakes, fires, flooding, extreme weather conditions, strikes etc.

Every user/visitor uses this website at his own responsibility and the content cannot be regarded as providing advice or direct and indirect encouragement in any circumstance.

  1. General

The use of this website should be exclusively conducted for legal purposes and in a way that does not hamper the use by others, the user/visitor is obligated to use it according to the law, morality and the present terms and not proceed to acts or omissions that may cause damage or dysfunction to the website or affect or endanger the provision of services by the through it. The present website and its services are addressed exclusively to adults. It is prohibited to minors to use or visit the website and to conclude transactions. shall not be accountable for possible visit and use from minors, as it cannot verify the identity of incoming users/visitors. is trying to maintain and ensure the availability of the website and its content. Despite of these efforts, the availability of this website depends on many factors, such as the equipment of users, the number of users trying to connect simultaneously to this website or to the internet. has also the right to maintain this website, even if this has as a result to shut down.

It is also entitled without any notice to alter the nature and the content of this website, and to suspend or interrupt temporarily or permanently its operation. The function of the website may also be interrupted or suspended for reasons beyond the control or the will of makes every possible effort to ensure the accuracy, completeness, validity and clarity of the information and the overall content of this website but does not guarantee nοr is accountable to users/visitors, for the safety and the content of this website. Users/visitors of this website accept its weakness to control all content and services offered through it. Also,, does not guarantee that the use, from users/visitors, of the website, information, parts or materials included in the content do not infringe rights of third parties.

  1. Limitation of liability

Users/visitors who do not trust are asked not to visit or use this website or the services offered through it. Also, the users/visitors are asked to use software protection from viruses, Trojan horses, time bombs, or other harmful programs and data. shall not be accountable for side effects and damages from the use of ordered goods due to incorrect product selection by the user, careless or incorrect use of the products, or manufacturer’s fault, such as fault during construction, incomplete information or instructions accompanying products, workmanship, safety materials and actual faults. Our liability in case of a defective product is limited to the obligation to replace it if the returning conditions are met. is not responsible for shortcomings in the availability of products from reasons of force majeure, weather conditions, fire, suppliers’ strikes, illegal behavior from third parties and generally reasons not attributable to the fault of the is not responsible for any temporary or permanent inability to provide services and delays in acceptance and execution of orders and delivery of ordered products by reasons not attributable to the fault such as reasons of force majeure, extreme weather conditions, natural disasters, emergencies, strikes, fire, dysfunctions of the courier company, accidental deterioration or product destruction before being delivered to the user and after being given for shipping,

illegal intervention of the contractor or a third part, dysfunction of the Processing provider of Internet Payments (Bank) or the hosting service provider (Provider Host) or the Internet service provider (ISP) or the access service provider (Provider Access) or the terminal equipment user, incorrect reporting by the user and generally any event that blocks the proper fulfillment of its contractual obligations. The responsibility of the company is limited to the contract’s commitments with the consumers and will make every possible effort to respond within a reasonable period of time in them. shall not be accountable for the bad condition of the delivered products if this is not due to improper storage of products from and if all preventive measures have been taken by

The services from the experienced scientific partners of our online store, information and advices on issues related to health, prevention, beauty and aesthetics are provided for information only and do not under any circumstances replace medical advice, opinions, diagnoses and prescriptions from qualified doctors, medical institutions and diagnostic centers from where our user must be consulted in order to avoid any health problem or issue.
These, in response to questions by users, the provided advice and information from this website, are totally valid and reliable, but they are given with reservations regarding the precision, completeness and truth provided by the user’s information on the problem that concerns him, the characteristics of which (information) we are not able nor obliged to confirm. In case a user provides us with inaccurate and /or incomplete information, our Company is not accountable for the validity of the provided advice and the responsibility for user’s damage from inappropriate for the purposes information or/and advice.

The present e-shop provides the content (e.g. information, names, photos, depictions etc.), products and services who are available through this website exactly as they are without any warranty expressed or implied in any way.

Also, does not guarantee that the content of the present website and the quality of the services through this service will correspond to the needs, requirements and expectations of users/visitors. Any direct, subsequent, incidental, indirect or consequential damages deriving from access to this website or its use does not create liability for officers, employees or associates. is not responsible in any circumstance for possible claims of legal (civil and /or criminal) nature or for any damage (direct, special or consequential which without limitation, alternatively and /or cumulatively constitutes a loss of profits, data, lost profits, compensation, etc.) which applies for users/visitors of this website, or third parties, from a reason related to the operation or not and/or use of the website and/or inability to provide services and/or information through it or and/or any unauthorized intervention from third part to products and/or services and/or information available through it. Also, shall not be accountable for loss or damage or contamination from electronic viruses or/and other harmful programs to a computer or other electronic means used in order to access to the present website, not accountable for a loss related to failure in performance, error, omission, interruption, defect, delay in operation or system’s emission or system’s line drop etc.

  1. Behavior and Obligations/liabilities of users/visitors

All users/visitors are obligated to comply with all relevant Greek, European and International laws and regulations, indicatively including and not restrictively the laws concerning intellectual property protection, personal data protection, competition protection etc. Also, the users/visitors must use this website and the provided services in a manner consistent with morality and the present terms.

The users/visitors accept that they will not use the present website for sending by e-mail or transmission with other ways, or publication of content that is illegal, harmful, threatening, abusive, annoying, defamatory, hideous, immodest, blasphemous, libelous, that violates the privacy of third parties, showing empathy or expressing racial, ethnic or other discriminations, that can cause harm to minors in any way, not entitled to be transmitted according the law or contractual relations or administrative relations (such as internal information, proprietary and confidential information that have been obtained or disposed as a part of employment relations or covered by confidentiality agreements), or violates intellectual or industrial property, or other proprietary rights of third parties, which contains software viruses or any other codes, files or programs that have been designed in order to interrupt, harm or damage operational equipment, software or computer’s material.

Each user/visitor of this website is obligated further, not to proceed in acts or omissions that may harm or disturb the operation and the access of third parties to him, or may endanger the supply of services which are being provided through

The use of the website illegally or in a way that opposes to the present terms, gives rise to compensation of, for any incidental or consequential damage suffered from this behavior. Also every user/visitor is obligated to not provide false information for himself, not to impersonate any other person, not send unwanted or group emails, or multiple copies of messages, also not to collect information of other users/visitors of the website without their consent, including financial data and email addresses.

As far as the use of this website on the wider internet is possible, should be done based on the terms of “Behavior code of Internet Users” (netiquette) and the use of practices which opposed to this code is strictly prohibited.

Non-compliance of the user/visitor of this website with the applicable law or/ and the terms, gives the right to to take the necessary measures and actions in order to confront this behavior.

So, in such cases, has the right, for example, to prohibit the access to services provided through the present site or delete, edit or move messages, respecting of course the principle of proportionality. Any costs or compensation that may defray because of infringement of user/visitor of obligations arising from these terms, are charging the user/visitor, who has to pay to immediately and without having to resort to courts.

  1. Copyright

The present website and its content, including images, graphics, photographs, plans, texts, information material, provided services and products, trademarks, names, distinctive signs, any form of software data, unless it is stated differently for specific rights of third parties, consist intellectual and industrial property of and being protected in accordance with the relevant provisions of Greek and European law and international conventions. Also, anything that is being transferred, broadcasted or sent through the present website when this is possible and legal, constitutes property of

The intellectual property is obtained without any other formality and without the need of a contract or a restrictive clause against attacks.

It is strictly prohibited any copying, modification, analog/digital recording and mechanical reproduction, distribution, transmission, downloading, processing, resale, rental, storage, printing, creating labor production, or misleading the public about the real provider of the website and its content.

The names, images, logos, trademarks and distinctive features representing and appearing on this site are property of or third parties and are protected by Greek, European and international laws about intellectual and industrial property. Their use is strictly prohibited without prior written permission from or from their legal beneficiary. Products, names, trademarks and distinctively features of third parties appearing on the present website, are intellectual and industrial property of them and they are the only ones who have responsibility for them.

In any case, the appearance and exposure of the above in this website should not be considered, in any way, as a transfer or concession expressed or implied license or right to use them.

The information submitted by users/visitors of the present website to through it, are considered as information non-confidential and they are not an asset of the user/visitor. Also, can collect limited and necessary information for her overall commercial activities.

If a picture, video or book administrated by copyright has accidentally been published on, contact us directly and it will be removed. The photographs, texts, videos and books, are being presented only for information and the web page has not the responsibility for their content. makes every possible effort to ensure that this material is accurate and updated, but without having the responsibility for any inaccuracy or misstatement from this material. For any problem that may be occur, users are requested to inform us immediately.

  1. Personal Data

The management of and the protection of personal data of users/visitors of this website, are administrated by the relevant Greek and European legislation and the present terms.

During the visit and use of this website and in view of the provision of services offered through it, it is possible to ask from them to report information related to them (for example name, occupation, telephone number, e-mail, date birth etc.). Personal data stated from users/visitors in anywhere on web pages and services of this website, are intended only for ensuring operation of the service and cannot be used by third parties without complying with the applicable laws. Personal data of users/visitors which are asked from are limited to only the data necessary for the operation of the e-shop and the services offered through it, in order to provide the best service, according to the provisions of the law 2472/1997 about protection on personal data and the law 3471/2006 on the protection of personal data in electronic commerce, as applicable each time.

The can collect, store and process personal data of users/visitors of the present site, only if that above data are provided voluntarily by interested individuals for the following purposes:

  • For services chosen by users/visitors through this website (ex: product market, information about new products, participation in competitions etc.)
  • For the better service of users/visitors
  • For the data collection from users/visitors about the provided products and services of and the improvement based on the collected information
  • To inform users/visitors about the new products of after their consent.
  • To inform users/visitors about offers of and any competition after their consent.
  • For the advertising and promotion of products from distance, after consent of users/visitors.
  • For market research and communication with users/visitors, after their consent.
  • To improve the readability of

Personal data provided voluntarily by users/visitors of the present website, can be gathered from in an archive, stored and processed by it for relevant purpose.

Holder and responsible of handling collected personal data and of the file created for the above purposes will be the at the headquarters of which will be installed the above file.

The only receiver of the provided personal data from users/visitors of this website is, which can be forwarded to companies connected with it for operational and ΙΤ services of business relationships with users/visitors, as well as for statistics and historical purposes. If the user/visitor has completed the relevant field and has consented to send to him promotional material, the can, after informing the user/visitor to communicate personal data to third parties for advertising promotion of the products offered by them, as well as companies that make market researches or other similar activity.

The users/visitors, who have notified their personal data to have the following rights:

The right to access to the data related to them in the possession of

The right to be informed for (a) all the personal data that concern them, and their origin, (b) the purposes of processing, (c) the recipients or the categories of the recipients, (d) the progress of processing for the period from the previous updating and information, (e) the rectification, erasure or locking of the data whose processing does not comply with the provisions of the law 2472/1997.

The right to object for processing their data.

The right of temporary judicial immunity.

The consent of the participants in the collection and the processing of their personal data may be revoked at any time without retroactive effect.

The complies with all legally imposed obligations. The subject of personal data has the right to ask at any time the interruption of sending promotional material from In order to exercise the right of objection provided by law 2472/1997, the carrier of personal data must request in writing, by the person in charge of processing, the specific action, such as the correction of personal data that concerns him, the temporarily inactivity of them, their commitment, the non-transmission of them or delete them.
If the user / visitor voluntarily makes voluntarily public his personal or sensitive data through this website directly to third parties, has to investigate on his behalf the terms of protection of such data by such third parties. The user/visitor accepts that has no responsibility for such disclosures and to any subsequent use of such data by other persons. Likewise, shall not be accountable for any disclosure of users/visitors of this website personal and/or sensitive data to third parties through the website without the prior consent of the provider data. Any user/visitor guarantees the accuracy and authenticity of personal data that concerns him and he submits to and his right of submission these data.

  1. Safety recognizes the importance of security of personal data of the users/visitors of this website and makes every reasonable effort to ensure their safety by the most modern and advanced methods. The users/visitors must however be aware that sending confidential information via e-mail is not the safest way communicating, because always carries the risk of reading such information from third parties.

  1. Cookies

Like the most websites also uses cookies, so as to access certain information each time a user/visitor navigates through the online store. Without cookies it would be impossible for to provide to the users/visitors of this website important services such as order status, product storage to the cart etc.

The cookies are alphanumeric files transferred to computer’s hard drive of the users/visitors of a website and are used for keeping statistical data necessary for the provision of services such as those mentioned above, as well as to define the popular websites or for marketing purposes and the access of the user/visitor to the web page – website he wishes.

The cookies do not pose risks to the user’s/visitor’s computer. If someone does not want information collected through cookies, he may set the navigation program (browser) on the Internet, in order to delete the existing hard disk cookies and choose whether to automatically reject all new cookies, or to be asked each time a cookie will be installed on the computer’s hard drive if he wants to reject or accept. Nonetheless, the users/visitors should be aware that the choice of rejecting cookies makes it more difficult or impossible to use departments and services of the website.

  1. Promotional and informational messages

The user/visitor of this website has the opportunity, optionally, to request to be informed about new products featuring the through it and/or in its natural stores, as well as any of other offers, by sending advertising – information messages via telephone, e-mail, or by post. The user/visitor who wishes to, can request such messages to be discontinued. Also the enables the users/visitors of this website to receive our newsletter in their email address if they declare that they want this service.

  1. Applicable Law

The above terms are subjected to the Greek law and interpreted according to it. If any provision is held to be invalid or voidable by the responsible Greek court, it expires, without affecting the validity of the other terms. Any dispute which arises from the use of the present website or concerns the present terms, is subjected to the jurisdiction of the competent material courts of Athens.